Chris Bryant is a dynamic speaker and award winning expert in the fine art of world-class customer service.
He has a rare gift for equipping and inspiring his audiences in what it takes to build brand loyalty and boost revenue through unforgettable customer experiences. His career with iconic brands such as Nordstrom and the Ritz-Carlton Hotel Company provides unique insight into what makes top individuals and organizations tick.
As a former Company Speaker and Training Director for the largest Ritz-Carlton in North America, he offers a treasure trove of best practices and techniques in creating customers for life. He led his hotel to a top ranking for the entire brand and he served as a Certified Speaker through the Ritz-Carlton Leadership Center on the brand’s legendary service.
In 2006, he started an elite sales and service consultancy and has been on a mission to elevate how customers are engaged, customer-centric cultures are built and brand loyalty is fostered. His client list reads like a Who’s Who of leading organizations in multiple industries.
SOME OF HIS NOTABLE CLIENTS INCLUDE:
• Audi of America
• Nestlé
• GAP
• General Motors
• Mattel
• Stanford University
• Chase Bank
• Chrysler
• Bank of America
• Radio City Music Hall
• Wendy’s
• United States Treasury Department
Chris is also a leading authority on elevating the Fan Experience in professional sports. His expertise led the Charlotte Hornets to win the 2017 NBA Award for Fan Experience and he helped the Tampa Bay Buccaneers achieve a #1 ranking in Fan Satisfaction in the NFL for five out of the last seven years.
SOME OF HIS NOTABLE SPORTS CLIENTS INCLUDE:
• Dallas Cowboys
• Los Angeles Lakers
• Miami Dolphins
• New York Knicks
• San Francisco Giants
• Milwaukee Bucks
• Oakland Raiders
• Madison Square Garden Arena
• NASCAR Hall of Fame
• Denver Broncos
• Tampa Bay Buccaneers
• Los Angeles Clippers
• Buffalo Bills
• Minnesota Timberwolves
• Charlotte Hornets
• Miami Heat
• Chicago Cubs
• Pittsburgh Pirates
• Atlanta Hawks
• New York Giants
• Cleveland Cavaliers
• New York Jets
• New York City Football Club
• Los Angeles Football Club
Chris customizes every message to maximize relevancy, impact and results. He has a gift for connecting with audiences from the mailroom to the boardroom and from the cubicle seat to the c-suite. He truly makes serious learning fun with humor, storytelling, competition and group interaction.
WHAT CLIENTS ARE SAYING ABOUT CHRIS
“Chris helped us to significantly enhance our entire service culture. We saw an immediate impact and became the first winners of the annual Guest Experience Award for the NBA. I would highly recommend Chris Bryant.”
James R. Jordan (Brother of Michael Jordan), Executive Vice President of Operations
Charlotte Hornets
“Chris Bryant is first-rate in elevating your service delivery and I highly recommend him for any organization looking to retain and renew clients. The tailor-made sessions were interactive, engaging and extremely fun for our team members. I’ve never experienced a service-related training program
as effective as his.”
Qiava Harper
Vice President of Premium Sales & Service
Oakland Raiders
“I was thoroughly impressed yet again with this incredibly dynamic program on professional development and executive presence. One of the best I’ve seen.”
Marvin Washington, Director & Head of Purchasing
Fiat-Chrysler Automobiles
“This was brilliant and engaging! I loved the way the audience was captivated and how you brought relevancy to our brand.”
Graciela Meibar, Vice President
Mattel, Inc.
Below are just a few of his accomplishments.
